Mare e gradina Domnului! Dar oameni buni, nu pot decat sa ma minunez vazand cat de mare este Internetul si ale sale cai! Navigand deunazi pe internet si incercand sa citesc toate stirile legate de gaming am dat peste una foarte haioasa, in care un parinte este foarte nemultumit de o factura primita de pe Xbox, factura de nici mai mult nici mai putin de 4.500$. Omul se pare ca va intenta proces catre Microsoft, in mod special diviziei Xbox. Ca sa intelegem exact ce s-a intamplat, il voi cita mai jos:
Jeremy Hillman, a former Bill and Melinda Gates foundation employee and parent, has taken to his blog today to express his current frustration with Microsoft and specifically the Xbox team. In a descriptive and well written post, Jeremy discusses a situation he and his family found themselves in, resulting in a $4,500 bill of in-app purchases made to the Xbox team.
Jeremy recalls the events:
“A while later I managed to start a Live-chat with a Microsoft agent and explained the situation. The agent was helpful and said she’d log the incident and someone would get back to me, but as we were finishing the chat she dropped the bombshell. ‘What about the other charges?’ she asked. ‘Which other charges?’ I replied. “If you click through at the bottom of the page (she had helped me log onto my son’s account during the call) you’ll see all the other charges”. With horror I started scrolling through pages of charges — $109, $109, $109 — sometimes two a day. More than $4,500 of charges for virtual FIFA players going back several months. I shouted for my wife, my son was inconsolable.”
Raspunsul dar de suport.xbox.com a fost destul de clar:
“Our policy states that all purchases are final and non-refundable. A purchase confirmation email was sent to email: [email protected] (my son) each time a purchase was made because that is the email that was designated as a contact email on the billing profile …….. you are responsible for any material that a user of your Services account accesses or is denied access to (including as a result of your use or non-use of Parental Controls). You acknowledge that use of our settings is not a substitute for your personal supervision of minors that use your Services account.”
Ca sa rezum: cardul atasat de acest parinte contului de Xbox al fiului a fost folosit (de multiple ori chiar) pentru achizitia de jucatori premium, iar confirmarile achizitiilor au fost trimise catre adresa de e-mail a fiulul. How stupid is that? Iar el va platii aproape 4.500$ pentru aceasta. De altfel acest domn incheie discutia spunand ca va continua sa caute avocat pentru a intenta proces...
Revenind pe pamantul tarii noastre am si eu un caz asemanator, telefonul meu cu Windows Phone avea cardul atasat contului Microsoft, iar intr-o seara Alinutza s-a gandit ca minionii ar arata mult mai bine cu hainutze "premium". Drept urmare dupa cateva clickuri de Buy l-a lasat pe taticul ei fara 200 de lei, din cei 205 lei cat mai avea pe card. Long story short dupa 20 de minute de discutii la suport mi-au dat refund, dar banii au intrat 48 de ore mai tarziu. Concluzia: taticul ei are acum PIN number la achizitii pe PC/ consola / telefon.
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