You are now chatting with 'Mathew'.
Viorel Nicolae: Hello, my name is Viorel and I want to migrate my xbox live account from FRANCE to UK. How can I do that? I can't find the option on the site. Thank you
Mathew: Hello, thank you for contacting Xbox Customer Support. My name is Mathew. Please give me a moment to review your question.
Viorel Nicolae: oki
Mathew: Hey there, Viorel! How are you doing tonight!?
Viorel Nicolae: I'm doing fine
Viorel Nicolae: just trying to find the option
Mathew: I am pleased to hear as much.
Mathew: Well, it's a very complex thing-- the migrate an account-- and it takes about 6 weeks, as well there are some other potential concerns.
Mathew: So if you do decide to do it, you'd need to read the full disclaimer first.
Mathew: Would you like me to find the terms and conditions of migration for you to look over?
Viorel Nicolae: I understand them

i could lose content
Viorel Nicolae: I've read them and watched videos of that on other sites
Mathew: Fantastic. I have to paste them for you anyway so you can say you agree, if you'd like me to go ahead and process it for you.
Viorel Nicolae: yes, please

go adead
Viorel Nicolae: ahead*
Mathew: �You have chosen to migrate your Xbox LIVE account to a new country. You should be aware that certain Xbox LIVE content, features and functions may vary depending on your location, due to licensing limitations provided by specific providers. In order to proceed, you must confirm that you have been informed of and fully understand the consequences of the migration of your Xbox LIVE account:
Mathew: Microsoft reminds you that the migration of your Xbox LIVE account will have the following consequences:
Mathew: Some of the services and content you are currently benefiting from in the country orginally registered may not also be available in the country you are willing to migrate to.
Mathew: All of your current subscriptions, except for Xbox LIVE Gold if you had any, will be cancelled.
Mathew: You may lose the ability to re-download some, if not all, of the content in your download history.
Mathew: Any content that you will subsequently download after the account is migrated will be subject to any applicable geofencing rules of your new location. If you bought something in the country you originally registered in that wasn�t geofenced, it couldbe that it will be if bought again, in your new location. These geofencing constraints depend on the license to distribute that Microsoft was granted by the content providers.
Mathew: Please note that the migration process can take up to 6 weeks. During this time your account will not be available. No refunds will be given for any content that is lost during the migration. In order for us to proceed with the migration please let us know that you understand and are willing to continue�
Viorel Nicolae: I've read it again and yes, I want to continue the migration process
Viorel Nicolae: and I understand the risks
Mathew: Great. A quick moment while I set this up for you, please!
Viorel Nicolae: thank you
Mathew: �In order to process your migration to a different region, I will need to escalate your case�
Mathew: I'll need your console ID from Settings > System > Console Settings > System Info, at your convenience, please!
Viorel Nicolae: oki just a second
Mathew: No worries, Viorel! Please take all the time you need!
Viorel Nicolae: console id: 032785826XXX
Mathew: Fantastic, Viorel! Thanks for that!
Mathew: May I get your best contact email address please?
Viorel Nicolae:
[email protected]
Mathew: May I please get your best contact phone number for an exigent circumstance?
Viorel Nicolae: yes

+40741135XXX
Mathew: Thank you again for calling Xbox customer support. Our Advocacy Specialist team will reach out to you within 6 weeks.
Mathew: Your service request number is 1189320XXX. Please write this number down for your records.
Mathew: They will contact you via e-mail at
[email protected]. If more information is required to address your issue they will call you at +40741135XXX
Mathew: Does all that look right?
Viorel Nicolae: oki yes
Mathew: Fantastic, Viorel! You've been a real champ tonight!
Viorel Nicolae: thanks you for the help
Mathew: Did you have ANY other questions or concerns tonight? Or are you set for tonight?
Viorel Nicolae: no, this was the only one
Viorel Nicolae: thanks for the help and have a great day
Mathew: Fantastic!
Bookmarks